Notes from the workbench.

Ideas on design, technology, and the process of making things work.

8 articles

The AI Builder Framework: build complex projects with AI

A CoreUX method for turning a large AI-assisted project into useful outputs, clear dependencies, and reviewable decisions.

Where AI and automation fit in a business workflow

Use six workflow zones to identify useful AI tasks, ordinary automation, and the decisions a person still needs to own.

Map the workflow before changing your CRM

Trace one lead through six questions to clarify whether the next problem is process, data, configuration, integration, or tool fit.

When an AI agent deployed to production

A firsthand account of an unintended release, a backward-incompatible API change, and the gap between a planned rollout and accessible production tools.

A good brief is a design tool

The most useful creative constraint is knowing what the work needs to do. Here is the brief we would start with.

Motion should explain the interface

A considered transition can reveal hierarchy, connect states, and give a page its rhythm. Start with the reason it moves.

A prompt is a start. A workflow is reusable.

Turn a promising AI experiment into a process someone else can follow, inspect, and improve.

Start your design system with the work

Build a shared language from the components you need today, and give it room to grow with the product.